![]() ![]() If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. ***On your day of travel, if there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, you can get a seat on the new flight free of airline charges. **Qualifying flights include flights booked and flown through Southwest and flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or travel funds, and with no portion of the purchase price paid for with Rapid Rewards points. Qualifying flights include flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points. *Points can be earned from (a) qualifying flights booked and flown through Southwest or (b) through qualifying purchases with our Rapid Rewards partners. These restrictions include, but are not limited to, your reservation must be booked 36 hours prior to scheduled departure, and on Group Travel itineraries, priority boarding will only apply to A-List and A-List Preferred Members. You and Passengers on your reservation will still need to check in within 24 hours of scheduled departure to retrieve your boarding passes. Please let me know if you have experienced anything similar, thanks.^Boarding positions will be automatically reserved for you and the Passengers on your reservation 36 hours prior to the flight. The funds will go straight back to the company anyway. I've spent thousands of dollars flying Southwest, and I can't wrap my head around them not being to extend an expired travel credit. Southwest CEO Gary Kelly says that "people are our greatest assets." It sure doesn't seem so. It has been a nightmare trying to get any voucher. And even with that, it wouldn't be a for sure thing. I was told the only way I would be able possibly to get a refund, I would have to provide documentation of my mother's condition. ![]() I continue to explain how the other customer support rep was offering me the luv vouchers, and she said that it wasn't true although I heard it with my own two ears - basically calling me a liar. All of them said something different, other than saying they would not be able to issue any refund whatsoever. I called back again several times and got different answers from multiple customer service reps. Unforuntaley, the call disconnected before anything was finalized. Although I wanted all of my travel credit, I accepted the luv voucher because it's better than nothing. The kind lady over the phone said that she was sorry and the only thing that could be done is a luv voucher for $50 each passenger, $100 total. I've been flying Southwest since I was a kid, very loyal customer. I was even told they never issue points as a refund (good way to make more $$.) So the lady who helped me out initially, really messed up and told me something completely wrong. I was told that my refund was in travel credit and not points, and that travel credit expires but points do not. I called Southwest customer service, and she explained what was happening. I tried booking a flight using the "points" I thought I had, but of course, it did not work. Little did I know, I was being misinformed.įast forward to today, I needed to book a flight for my brother and mother. I asked several times if this was correct, and she said yes. The lady who helped me out with the refund over the phone assured me that this credit would not expire. I asked for a refund, and instead of getting my money back on my debit card, I wanted the refund in travel points because I know they would need the flight eventually. After hearing that, I decided to request a refund. Due to medical conditions, my mother was advised not to travel. I booked a flight for my brother and my mother to visit me in SF for a total of $205. Please let me know if you have experienced anything similar, and what was the solution. ![]()
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